You can delete your account through the website or from the NoMachine player. Doing so will remove your NoMachine account from both the NoMachine website and across all your devices. In both cases, you will receive an email containing a link which you must click to confirm you wish to delete your account. 

What happens when I delete my account?

Deleting your account means that specific services will immediately no longer be made available to you:
 

- Any recurring payment for NoMachine subscriptions will be cancelled.
- You will no longer be able to access, or login to, the NoMachine Network service.
- If you have an active NoMachine Network subscription, you will no longer be able to connect with it.
- You will no longer be able to login to the NoMachine website and access its services where login is required.
- Use of NoMachine's 2FA service with your account will not be possible.

If you own active NoMachine Enterprise product subscriptions, they will still be valid until they expire.

When you delete your account, your data related to two-factor authentication, subscription details, and billing information is permanently deleted after 30 days. You will not be able to create a new account with the same e-mail address. Some of your personal information is retained for essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. The exact retention period will thus depend on the categories of personal data and the processing purposes. For further information about your account and what data is retained, please consult our privacy policy.
 

To delete your NoMachine account from the website, please follow these steps:

1. Log into your Usea Area from https://users.nomachine.com/login/

2. Click on 'Go to your User Area'

3. Select 'Account'

4. Select 'User'

5. Click on 'Change'

 

To delete your NoMachine account from the Player, please follow these steps:

1. Login on the Player in "Login to NoMachine Network".

2. Click on 'My account'.

3. Click on 'Delete this NoMachine account'.

5. Click on 'OK'.

6. Click on 'Delete'

 

You will then receive an email containing a link. Click the link to confirm that you wish to delete your account. 

If you are unable to delete your own account using the steps above, please contact us. If you deleted your account by mistake or changed your mind, please contact us for further assistance as soon as possible.