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ID:TR02X11712
Added on: 2026-02-10
Last Update: 2026-02-26
Affects: 9
Due to be solved in: 9.x
Platform: All Platforms
Product: NoMachine Server
Severity: Minor
Status:
Open
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A timeout error occurred while attempting to connect to host with private key and passphrase
A timeout error connecting over NX protocol may occur when user waits more then two minutes after entering passphrase.
Steps reported by the user:
- Start NoMachine Player (==> the login window with “Username” and “Password” appears).
- Wait approx. 180 seconds without doing anything.
- Enter the username and password.
- Click “OK” (==> timeout error message).
- Click the “Try again” button.
- Re-enter the username and password and click “OK” (the connection is established without any problems).
