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ID:TR02X11712
Added on: 2026-02-10
Last Update: 2026-02-26
Affects: 9
Due to be solved in: 9.x
Platform: All Platforms
Product: NoMachine Server
Severity: Minor
Status: Open
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A timeout error occurred while attempting to connect to host with private key and passphrase

A timeout error connecting over NX protocol may occur when user waits more then two minutes after entering passphrase.

Steps reported by the user:
 

  1. Start NoMachine Player (==> the login window with “Username” and “Password” appears).
  2. Wait approx. 180 seconds without doing anything.
  3. Enter the username and password.
  4. Click “OK” (==> timeout error message).
  5. Click the “Try again” button.
  6. Re-enter the username and password and click “OK” (the connection is established without any problems).