Knowledge Base
Searching in : Trouble report
ID:TR08X11943
Added on: 2026-08-17
Last Update: 2026-08-18
Affects: 10
Due to be solved in: 10
Platform: All Platforms
Product: NoMachine Server
Severity: Minor
Status: Open
Print this article

Key-based authentication may fail under certain conditions

Key-based authentication can fail during session negotiation with the following error:
Undefined subroutine &NXNssUserManager::listgroups called

Workaround:
Add the following option to the server.cfg file on the NoMachine server the client is connecting to:
DisablePAMGroupRetrieval 1