This document gives an overview of the support entitlements that are provided to NoMachine registered customers and NoMachine free users.

Registered NoMachine customers with active subscriptions

Registered NoMachine customers with active subscriptions are entitled to technical assistance from the NoMachine Support Team. For any NoMachine related issue, we invite our customers to submit their Support Enquiry by logging in to their Customer Area.

Log in link: https://www.nomachine.com/support#login

Please contact sales@nomachine.com if you do not know your credentials.

Step-by-step instructions to open a Support Enquiry are available here:

https://www.nomachine.com/AR08C00243

Registered NoMachine customers with expired subscriptions

Registered NoMachine customers that have an expired subscription but would like us to investigate a technical issue are kindly asked to either renew their subscription, either purchase a Pay-Per-Incident: https://store.nomachine.com/product/pay-per-incident/

As an alternative, they may refer to our Support page: https://www.nomachine.com/support

NoMachine free users

Users that are evaluating NoMachine software, or using the free edition of NoMachine, and need assistance can refer to our Support page to see if their question is answered there.

https://www.nomachine.com/support

For any bugs or unusual behaviour, users of the free edition of NoMachine are invited to Report an Issue via the following link: https://www.nomachine.com/report-an-issue