You can add/modify/delete support contacts from your User Area in Support -> Contacts section. Support contacts MUST already have a NoMachine account before being added.

Upon adding the support contact, they will receive a confirmation e-mail.

Support contacts:

- can open and follow-up Support Enquiries and receive the corresponding e-mail notifications
- can choose the contacts (among those available) who will be notified about the Support Enquiry

They cannot: 

- access a customer's purchase history, nor access the customer's licenses
- renew the current licenses (*)
- manage contacts in the 'Customer Support' area
- download NoMachine packages (**)

(*) The license holder can contact our Sales Team for renewal options.
(**) NoMachine packages can be downloaded publicly from our Web site at: https://download.nomachine.com/enterprise/ by entering the appropriate section among 'Enterprise Desktop Products', 'Terminal Server Products' and 'Cloud Server Products'.

To add a new Support Contact:

1) Log-in to the User Area by using your User Id (e-mail address) and password at https://users.nomachine.com/

2) Click 'Go to the User Area' and in the dashboard, go to 'Support'.

3) Click 'Contacts' and click 'New'.

4) Add the contact's name and e-mail address. You can also add a telephone number if you wish.

Before adding a new Support Contact, please make sure that your contact has created a NoMachine account and activated it.

Customers are entitled to add a given number of Support Contacts in their User Area based on the number of installed Enterprise server subscriptions, see this article for details: https://kb.nomachine.com/AR10W01325.