NoMachine offers pay-per-incident support for all its products to those customers who do not have a valid subscription with NoMachine. Perhaps you are using the free to download NoMachine and need technical assistance?  For each pay-per-incident that you purchase, you may report one problem via our online filing form and correspond with NoMachine Support via email. Unused support enquiries can be conserved until you wish to submit them.

These are the conditions governing pay-per-incident support enquiries:  

Response Time: 2 business days all severities
Business Hours: 9:30 - 18:30 CET
Enquiry type: web-based only
Limits: 1 request per Support Enquiry

NoMachine does not offer any guarantees that a solution can be provided, nor a workaround, although the team's best efforts will be made in order to satisfy the customer's enquiry.

It is highly recommended that you take advantage of our online knowledge base and documentation before deciding to pay for an individual incident. Please also note that we cannot assist users who are not using software packages released by NoMachine and downloaded from the NoMachine website. If you are a user of an open source version of NoMachine software, you should contact the project group's website of that particular software you are using.

If users need assistance with fine-tuning NoMachine for their environment and infrastructure, NoMachine offers a range of Professional Services. The rates are available here:

https://www.nomachine.com/professional-services