Version 10 - NoMachine Subscription Acronyms and Support Levels
NoMachine version 10 offers a broad selection of server subscriptions, each identified by a unique acronym.
The table below provides a complete overview of these subscriptions, including their acronyms.
Please note that NoMachine still offers the NoMachine Enterprise Client package. As the name suggests, it includes only the client component, does not require a license, and is available free of charge.
| Category | Product | Base Acronym | Acronyms by OS (W=Windows, L=Linux, M=macOS, R=Raspberry, A=ARM) | Evaluation Versions |
|---|---|---|---|---|
| Client | NoMachine Enterprise Client | - | - | - |
| Personal Edition | NoMachine Personal Edition Subscription | PESS | WPESS, LPESS, MPESS, RPESS, APESS | WPESE, LPESE, MPESE, RPESE, APESE |
| Network | NoMachine Network Personal Subscription | NPS | ||
| NoMachine Network Standard Subscription | NSS | |||
| NoMachine Network Advanced Subscription | NAS | |||
| NoMachine Network Business Subscription | NBS | |||
| NoMachine Network Datacenter Subscription | NDS | |||
| Enterprise Desktop | NoMachine Enterprise Desktop Subscription | EDSS | WEDSS, LEDSS, MEDSS, REDSS, AEDSS | WEDSE, LEDSE, MEDSE, REDSE, AEDSE |
| NoMachine Enterprise Desktop Subscription Pack | EDS | WEDS, LEDS, MEDS, REDS, AEDS | WEDE, LEDE, MEDE, REDE, AEDE | |
| Terminal Server | NoMachine Workstation Subscription | WSS | LWSS | LWSE |
| NoMachine Workstation Subscription Pack | WS | LWS | LWE | |
| NoMachine Small Business Terminal Server Subscription | SBTSS | LSBTSS | LSBTSE | |
| NoMachine Terminal Server Subscription | TSS | LTSS | LTSE | |
| NoMachine Enterprise Terminal Server Subscription | ETSS | LETSS | LETSE | |
| NoMachine Enterprise Terminal Server Node | ETSNS | LETSNS | LETSNE | |
| NoMachine Enterprise Terminal Server Cluster | ETSCS | LETSCS | LETSCE | |
| Cloud Server | NoMachine Workgroup Cloud Server Subscription | WCSS | WWCSS, LWCSS, MWCSS | WWCSE, LWCSE, MWCSE |
| NoMachine Cloud Server Subscription | CSS | WCSS, LCSS, MCSS | WCSE, LCSE, MCSE | |
| NoMachine Enterprise Cloud Server Subscription | ECSS | WECSS, LECSS, MECSS | WECSE, LECSE, MECSE | |
| NoMachine Enterprise Cloud Server Cluster Subscription | ECSCS | WECSCS, LECSCS, MECSCS | WECSCE, LECSCE, MECSCE |
NoMachine provides the support levels listed below.
| Support Level | Description | Response Time | More information |
|---|---|---|---|
| Standard Support | Included with all active enterprise subscriptions. Unlimited web enquiries via the User Area. | 24h response time, Monday to Friday, 9-18 CET | https://www.nomachine.com/enterprise-support |
| Premium Support | Unlimited web and phone support with priority over Standard Support. | 24h, 7 days/week; 4h for Critical issues (including weekends & holidays) | https://www.nomachine.com/enterprise-support/premium-support |
| Mission Support | Unlimited web and phone support with top priority. | 1h response time, 7 days/week including holidays, for all issues | https://www.nomachine.com/enterprise-support/mission-support |
