NoMachine strongly encourages its customers to adhere to the following recomendations when opening a support request. Failing to match any of the conditions below will make it difficult for us to help you and, in some cases, could lead to your request being rejected.

Choose a meaningful highlight for the problem you intend to report. Avoid, as much as possible, the use of generic titles that is not likely to give any helpful insight into the problem reported.

Include in your request all relevant information about your case and pay attention to report any observation that could prove useful to understand and reproduce the error. If you are uncertain of which information should be included please consult the following article which you can be used as a good check list of the details we need to know:

http://www.nomachine.com/AR08C00241

Please be sure to open a separate support enquiry via the Support Center for each problem you would like to bring to our attention.
 

IMPORTANT: Entitled customers can send logs directly to the Support Team making sure that they refer to the enquiry number in the subject field. The support team will provide the appropriate email address.

This will help our technicians to understand the problem more quickly and provide you with a better service.
 

Note for customers with no valid support options and for evaluation users

Customers whose subscriptions have expired are kindly asked to renew their subscription with us or consider purchasing a Pay-Per-Incident. Evaluation users can either refer to the Knowledge Base, purchase a Pay-Per-Incident or search the public forums to see if their question is answered there.

Any emails that we receive from customers with no valid support option will not receive responses or investigation. Please read also the following article:

http://www.nomachine.com/AR08C00240