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ID:TR04X11777
Added on: 2026-04-08
Last Update: 2026-04-08
Affects: 9.4
Due to be solved in: 9.x
Platform: All Platforms
Product: NoMachine Web Player
Severity: Minor
Status: Open
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Users could not be able authenticate to the node by the web

When a user's connection via web is redirected from the Cloud Server to the node, the webplayer during the connection could show an authentication error: Authentication failed, please try again.

Any attempt to provide username and password manually results in returning to the authentication dialog.