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Searching in : Trouble report
ID:TR04X11811
Added on: 2026-04-28
Last Update: 2026-11-02
Solved in version: 9.5.7
Platform: All Platforms
Product: NoMachine Server
Severity: Serious
Status: Solved
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The NoMachine server may be unable to connect to the license server at boot

When the server host is booted and it's starting, sometimes the NoMachine server is not able yet to connect to the License Server and issues errors.

Logs report:

6136 6140 2026-04-15 00:33:16 974.302 NXSERVER Starting WECSS 9.4.14 and services.
6136 6140 2026-04-15 00:33:16 974.302 NXSERVER System information: Windows 11, standalone.
6136 6812 2026-04-15 00:33:17 018.184 Io/Io: WARNING! Can't resolve IP host 'license.nomachine.com'.
6136 6812 2026-04-15 00:33:17 019.185 Io/Io: WARNING! Error is 11001, 'Host not found'.
6136 6812 2026-04-15 00:33:17 019.185 TcpConnector/TcpConnector: ERROR! Can't resolve host 'license.nomachine.com'.
6136 6812 2026-04-15 00:33:17 019.185 TcpConnector/TcpConnector: ERROR! Error is 11001, 'Host not found'.
6136 6812 2026-04-15 00:33:17 019.185 TcpConnector/TcpConnector: ERROR! In method 'start' context [D].
Error: Can't resolve host 'license.nomachine.com'.
Error: Error is 11001, 'Host not found'.
Error: In method 'start' context [D].

As a workaround, restart the server.

SOLVED, Released in version 9.5.7