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ID:TR12T10705
Added on: 2022-12-05
Last Update: 2023-06-27
Solved in version: 8.6.1
Platform: All Platforms
Product: NoMachine Server
Severity: Minor
Status: Solved
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Error 'Reached the maximum number of concurrent connections' occurs even if the connection limit is not reached on the cloud server

This problem has been evidenced with a Small Business Cloud Server (SBCS) which allows up to ten connections.
When an active session created on a node is closed/terminated upon a restart of the server (e.g. 'nxserver --restart'), not all data is cleaned and such session is still counted in the SBCS connections limit.

As a consequence, when connecting to any of the SBCS nodes, the following error is raised even if the connection limit is not reached:
"The session negotiation failed. Error: reached the maximum number of concurrent connections allowed by the Cloud Server".

Workaround is to execute the following command on SBCS. Run in a terminal:
$ sudo nxserver --history
or:
$ sudo nxserver --restart

SOLVED, Released in version 8.6.1