Important information to know about NoMachine Subscriptions since NoMachine 9

Subscription terms for NoMachine 9 installations and later versions

With the release of NoMachine 9, we introduced a simplified and more convenient licensing model. Traditional on-premises licenses have been re-placed with online licenses.

 

What are online licenses?

Online licenses are validated through NoMachine’s centralized online licensing server. This includes all software subscriptions. The subscription file you receive is installed once on the NoMachine server host. 

 

Learn more about how the online NoMachine server license checking system works here.

 

What are on-prem licenses?

On-prem licenses for NoMachine Enterprise software expire and must be replaced at each expiry. If you are a customer with NoMachine v8 installations, you are using this type of license file. They are also available for later versions upon special request. Please contact us at sales@nomachine.com if you need on-prem licenses. Learn more about online and on-prem licenses and how they work here.

 

How do I renew my NoMachine Software Subscription or Network Subscription? 

Starting from the release of NoMachine 9, purchasing a new NoMachine subscription from the NoMachine Store using a credit card means no action is required on your part when your subscription term expires.Your subscription will renew automatically, and you will be billed at each renewal—this means recurring payments are enabled by default and remain recurring until you revoke. To revoke recurring payments and cancel your subscription, refer to this article.

 

If you paid via another method  (e.g. bank transfer, PayPal or PO), recurring payments are not enabled. If renewing from the User Area is not possible, you can contact a NoMachine sales office directly to renew or you can go to your User Area to renew. For assistance, contact us at: sales@nomachine.com

 

Still using NoMachine v8?

If you are a returning customer and prefer to continue using a version 8 license, these are still available upon request. Please reach out to sales@nomachine.com to make this request.