Knowledge Base
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ID: AR10K00693
Applies to: NoMachine Licensing
Added on: 2013-10-01
Last Update: 2025-10-20
Important information about your subscription
The Subscription Confirmation mail you receive after purchasing a NoMachine product contains essential details about your subscription, so please keep it in a safe place for future reference. Your subscription starts on the purchase date if bought through the Online Store, or on the processing date if purchased via a NoMachine Sales Center, an official Partner, or a reseller. It remains active for the entire duration of your contract term.
Accessing your subscription details
You can review your subscription information, including your purchase history, by logging into your User Area using your User Id and password. For information on how to download the software & license after purchasing an Enterprise product, please refer to the article below:
How do I receive the software & license after purchasing an Enterprise product?
Submitting a Support Enquiry for technical assistance
Customers with a valid NoMachine subscription are entitled to technical assistance from the NoMachine Support Team. To submit a support request, log in to your NoMachine Use Area, navigate to the Support section, and select Enquiries to open a ticket.
All NoMachine subscriptions include Standard Support by default. The response time for Standard Support is within 24 hours, Monday to Friday, from 9am - 6pm CET. This service provides web-based support through the NoMachine support portal only. Premium and Mission-level customers, who are entitled to phone-based support in addition to the standard web-based support through the NoMachine website, should refer to the article below:
Premium and Mission Phone Support Guidelines
Information on renewing your subscription
For details on how to renew your subscription, please refer to the article below:
How do I renew my subscription?
Data Protection
NoMachine guarantees the highest level of protection for all data which has been provided. We guarantee that all personal data transmitted will be used exclusively to satisfy the requested services in accordance with our Privacy Policy,
NoMachine Privacy Policy:
Under the EU General Data Protection Regulation (GDPR 2016/679), users have the right to access and correct their personal data. Requests can be submitted by writing to privacy@nomachine.com.